PAPetitionAdvisor

Refund Policy

PetitionAdvisor Version 1.0 — Effective June 25, 2026

This Refund Policy explains when you can and cannot get a refund for a PetitionAdvisor assessment. It is part of our Terms of Service. Please read it before you pay.

In short

  • The free safety check costs nothing. If your situation is routed to a licensed attorney, you are not charged.
  • The paid assessment is a one-time $50 USD custom document review delivered electronically and immediately after it is generated.
  • Because each assessment is custom work delivered right away, we generally do not provide refunds once your assessment has been delivered — but we will always make it right if something on our end went wrong (see below).

1. When you are entitled to a refund

We will issue a full refund if:

  • We failed to deliver your assessment (for example, you paid but no assessment email arrived and we cannot resolve the delivery);
  • A technical error or duplicate charge occurred (for example, you were charged more than once);
  • You were charged despite a safety-check result that should have routed you to an attorney without payment;
  • A refund is required by applicable consumer-protection law.

To request a refund in any of these situations, email support@petitionadvisor.com within 14 days of your purchase, from the email address used to buy, and describe the issue. We aim to respond within a few business days.

2. When a refund is not available

Because the assessment is a custom, honestly-prepared document review delivered immediately, refunds are not available simply because:

  • the assessment identified weaknesses, gaps, or areas that need strengthening in your petition (an honest, candid read is exactly what you paid for — it is not a prediction of approval and is not meant to tell you only what you want to hear); or
  • you changed your mind after the assessment was delivered.

We never guarantee any immigration outcome, and dissatisfaction with the substance of a complete, good-faith assessment is not, by itself, a basis for a refund.

3. Goodwill review

Even outside the situations in Section 1, if you believe your assessment was not delivered as described, email us at support@petitionadvisor.com and we will review it in good faith. We would rather make it right than leave you unhappy.

4. How refunds are issued

Approved refunds are returned to your original payment method through Stripe, our payment processor. Depending on your bank, it may take several business days for the refund to appear.

5. Consumers in the EEA and U.K. — digital content and your withdrawal right

If you are a consumer in the EEA or U.K., you normally have a 14-day right to withdraw from a distance purchase. However, because the assessment is digital content delivered immediately, when you purchase and accept these terms you expressly request immediate performance and acknowledge that you lose your 14-day right of withdrawal once delivery of the assessment begins. This does not affect any refund you are entitled to under Section 1 or under mandatory local law.

6. Contact

All refund requests and questions: support@petitionadvisor.com

PetitionAdvisor is a self-help document service. It is not a law firm, does not provide legal advice, and does not represent you.

Self-help, not legal advice. PetitionAdvisor compares your own document to publicly available USCIS standards. It is not legal advice, not a prediction of whether your petition will be approved, and not a substitute for a licensed immigration attorney. You prepare and file your own petition. If your situation involves an RFE, a denial, an appeal, possible removal or inadmissibility, or anything contested, please consult a licensed immigration attorney. PetitionAdvisor is not a law firm and does not represent you.